{"id":1452,"date":"2022-05-30T13:57:36","date_gmt":"2022-05-30T13:57:36","guid":{"rendered":"http:\/\/test.daliworks.net\/index.php\/2022\/05\/30\/dt-cx-cases\/"},"modified":"2026-07-20T22:34:01","modified_gmt":"2026-07-20T22:34:01","slug":"dt-cx-cases","status":"publish","type":"post","link":"http:\/\/test.daliworks.net\/index.php\/2022\/05\/30\/dt-cx-cases\/","title":{"rendered":"\ub514\uc9c0\ud138 \uc804\ud658\uc744 \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0 \uc0ac\ub840 \uc0b4\ud3b4\ubcf4\uae30"},"content":{"rendered":"

<\/h1>\n
\n

\ub514\uc9c0\ud138 \uc804\ud658\uc744 \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0 \uc0ac\ub840 \uc0b4\ud3b4\ubcf4\uae30<\/h2>\n<\/blockquote>\n

\u2018\uace0\uac1d \uacbd\ud5d8(CX)\u2019\uc740 \uc131\uacf5\uc758 \ud575\uc2ec \uc694\uc18c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 IT\uc5d0\uc11c \ud558\ub294 \ubaa8\ub4e0 \uc77c\uc774 \uace0\uac1d\uc5d0\uac8c \ucd08\uc810\uc744 \ub9de\ucd9c \uc218 \uc788\ub3c4\ub85d \uc6b4\uc601 \ubc0f \uc870\uc9c1 \ubb38\ud654\ub97c \uc7ac\uace0\ud574\uc57c \ud569\ub2c8\ub2e4. \uc804\ubb38\uac00\ub4e4\uc740 \u2018IT\uc758 \uc5ed\ud560\u2019\uc774 \uae30\uc5c5 \uc81c\ud488\uc744 \uc9c0\uc6d0\ud558\ub294 \uac83\uc5d0\uc11c \ub354 \ub098\uc544\uac00 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \uac83\uc5d0 \uc911\uc810\uc744 \ub46c\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc5bc\ub9c8 \uc804\uae4c\uc9c0\ub9cc \ud558\ub354\ub77c\ub3c4 \uae30\uc5c5\uc758 \ud575\uc2ec \uc804\ub7b5\uc740 \uc131\uc7a5\uc744 \ubaa9\ud45c\ub85c \ub450\uc5c8\uace0 \ub9e4\uc6b0 \uc81c\ud488 \uc911\uc2ec\uc801\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc5fc\ub450\ud558\uae34 \ud588\uc73c\ub098 \ucd5c\uc6b0\uc120\uc740 \uc544\ub2c8\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc9c0\ub09c 2\ub144 \ub3d9\uc548 \ucf54\ub85c\ub098 \ud310\ub370\ubbf9\uc744 \uacaa\uc73c\uba70 \ud070 \ubcc0\ud654\uac00 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 \uace0\uac1d\uc774 \ud56d\uc0c1 \uc911\uc2ec\uc5d0 \uc788\uac8c \ub41c \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\ub530\ub77c\uc11c \uace0\uac1d \uc911\uc2ec\uc801 \uc811\uadfc\uc744 \uc704\ud574\uc11c\ub294 \uae30\uc874\uacfc \ub2e4\ub978 \uc0ac\uace0\ubc29\uc2dd\uacfc \uc5c5\ubb34 \ubc29\uc2dd\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ubb34\uc5c7\uc744 \uc6d0\ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \ud1b5\ub85c\ub97c \ucc3e\uc544\uc57c \ud569\ub2c8\ub2e4. \ub610 \uace0\uac1d\uc758 \uc758\uacac\uc744 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ud504\ub85c\uc138\uc2a4\uc5d0 \ubc14\ub85c \ubc18\uc601\ud560 \uc218 \uc788\ub3c4\ub85d IT\ud300\uc5d0 \uc560\uc790\uc77c \ubc29\ubc95\ub860\uc744 \ub3c4\uc785\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 \uc9c0\ud45c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uae30\ub300\uce58\ub97c \ucda9\uc871\ud558\uace0 \uc788\ub294\uc9c0 \ud310\ub2e8\ud558\ub294 \ubc29\ubc95\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uacb0\uad6d \uc774 \ubaa8\ub4e0 \uac83\uc740 \uace0\uac1d\uc5d0\uac8c \uacc4\uc18d\uc801\uc73c\ub85c \uc9d1\uc911\ud558\uace0 \uace0\uac1d\uc5d0 \ub300\ud55c \uc2dc\uac01\uc744 \uc783\uc9c0 \uc54a\uae30 \uc704\ud55c \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\uace0\uac1d \uacbd\ud5d8(CX)\uc774\ub780?<\/h2>\n

\uace0\uac1d \uacbd\ud5d8(CX)\uc740 \ub514\uc9c0\ud138 \uacf5\uac04, \ubb3c\ub9ac\uc801 \uc138\uacc4 \ub610\ub294 \uc774 \ub458\uc758 \uc870\ud569\uc5d0\uc11c \uae30\uc5c5\uc774 \ubaa8\ub4e0 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ub9d0\ud569\ub2c8\ub2e4. \ucd5c\uc885\uc801\uc778 \ubaa9\ud45c\ub294 \uace0\uac1d\uc744 \u2018\uc990\uac81\uac8c \ud558\ub294(delights)\u2019 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

\ud32c\ub370\ubbf9 \uae30\uac04 \ub3d9\uc548 \uc804 \uc138\uacc4\uac00 \ub514\uc9c0\ud138 \uc0c1\ud638\uc791\uc6a9\uc73c\ub85c \ub300\uac70 \uc804\ud658\ud558\uba74\uc11c CX\uc758 \uc911\uc694\uc131\uc774 \ucee4\uc84c\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\uc5d0 \uc801\uc808\ud558\uac8c \ub300\uc751\ud55c \uae30\uc5c5\ub4e4\ub3c4 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ud3ec\ub808\uc2a4\ud130 \ub9ac\uc11c\uce58\uc758 \u20182021 \ubbf8\uad6d CX \uc778\ub371\uc2a4(US 2021 CX Index)\u2019\uc5d0 \uc758\ud558\uba74 \uc57d 21%\uc758 \ube0c\ub79c\ub4dc\uac00 2020\ub144\uacfc \ube44\uad50\ud574 \ud070 \ud3ed\uc758 CX \uc810\uc218 \uc0c1\uc2b9\uc744 \uc774\ub904\ub0c8\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9\uc73c\ub85c \uc778\ud574 \ubaa8\ub4e0 \uc0b0\uc5c5\uc758 \ube0c\ub79c\ub4dc\uac00 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uad00\ud55c \uc811\uadfc \ubc29\uc2dd\uc744 \uac11\uc790\uae30 \ubc14\uafb8\uc5c8\uace0 \ube0c\ub79c\ub4dc\ub294 \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158, \uc0c8\ub85c\uc6b4 \uc1fc\ud551 \uc635\uc158, \uc548\uc804\uc744 \uac15\uc870\ud558\ub294 \ub2e4\uc591\ud55c \uc0c1\ud638\uc791\uc6a9 \ubc29\uc2dd \ub4f1\uc744 \ud1b5\ud574 \ub2ec\ub77c\uc9c4 \uace0\uac1d \ub2c8\uc988\uc5d0 \ub300\uc751\ud588\uc2b5\ub2c8\ub2e4. \uc810\uc218\uac00 \ub192\uc544\uc9c4 \uc6d0\uc778\uc740 \uc548\uc804\uc744 \ubcf4\uc7a5\ud558\ub294 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uba74\uc11c \uace0\uac1d\uc5d0\uac8c \uc313\uc740 \ud638\uac10\ub3c4(CX \uc790\uc0b0)\uc5d0 \uae30\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\uc704 5%\uc5d0 \ud574\ub2f9\ub418\ub294 \u2018CX \uc5d8\ub9ac\ud2b8\u2019 \ube0c\ub79c\ub4dc\uc5d0\ub294 \uce04\uc774(Chewy.com), \uc5e3\uc2dc(Etsy), \ub9c1\ucee8(Lincoln), \ud574\uad70\uc5f0\ubc29\uc2e0\uc6a9\uc870\ud569(Navy Federal Credit Union; NFCU), \ud2b8\ub808\uc774\ub354 \uc870\uc2a4(Trader Joe\u2019s) \ub4f1\uc774 \ud3ec\ud568\ub410\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc740 \uc5ec\uc804\ud788 \ud574\uc57c \ud560 \uc77c\uc774 \ub9ce\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\ub4e4\uc774 \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud558\uace0, \uc9c1\uc811 \uc0c1\ud638\uc791\uc6a9\uacfc \ub514\uc9c0\ud138 \uc0c1\ud638\uc791\uc6a9\uc744 \uc870\ud569\ud55c \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\uae30 \uc704\ud574\uc11c\ub294 \ub354 \ub9ce\uc740 \ub178\ub825\uc744 \uae30\uc6b8\uc5ec\uc57c \ud569\ub2c8\ub2e4. \uae30\uc5c5\uc774 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\uace0\uc790 \ud558\ub294 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \uc990\uac70\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud574\uc57c \ud558\ub294 \uc0c8\ub85c\uc6b4 \ubaa8\ub4e0 \ucc44\ub110(any-channel) \uc804\ub7b5\uc774 \ub4f1\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

CX \ub2f9\uba74 \uacfc\uc81c<\/h4>\n

\ub9ce\uc740 \uae30\uc5c5\ub4e4\uc774 CX\uc758 \uc911\uc694\uc131\uc774 \ub192\uc774\uc84c\uc74c\uc744 \uae68\ub2eb\uace0, \uc2e4\uc81c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uc6b0\uc120\uc21c\uc704\ub85c \uc0bc\uace0 \uc788\uc2b5\ub2c8\ub2e4. IDG\uc758 \u20182021 CIO \ud604\ud669 \ubcf4\uace0\uc11c\u2019\uc5d0 \ub530\ub974\uba74 IT \ub9ac\ub354\uc758 78%\ub294 \uc9c0\ub09c 1\ub144 \ub3d9\uc548 \uace0\uac1d\uacfc \uc9c1\uc811 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \uac83\uc774 \uc911\uc694\ud574\uc84c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc624\ub298\ub0a0 \uae30\uc5c5\ub4e4\uc758 \uc131\uacf5\uc5d0 \uace0\uac1d \uacbd\ud5d8\uc774 \ub9e4\uc6b0 \uc911\uc694\ud558\uae30 \ub54c\ubb38\uc5d0 \uc6b0\uc120\uc21c\uc704\uc5d0 \uc788\uc744 \uc218\ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub294 IT \uc5c6\uc774\ub294 \uc2e4\ud604 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4. \uc5ec\ub7ec \uc5f0\uad6c \uacb0\uacfc\uc5d0 \ub530\ub974\uba74 \uae30\uc5c5\ub4e4\uc774 \ub2e4\ub978 \uae30\uc5c5\ub4e4\uacfc \ucc28\ubcc4\ud654\ud560 \uc218 \uc788\ub294 \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc810\uc810 \ub354 \uacbd\uc7c1\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud560 \ub9cc\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc774\uc5d0 \ud544\uc694\ud55c \uae30\uc220\uc744 \uc81c\uacf5\ud574\uc57c \ud558\ub294 \uacfc\uc81c\uc5d0 \uc9c1\uba74\ud558\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

CX\ub97c \uace0\ub824\ud558\ub294 \ubc29\ubc95<\/h2>\n

\uae30\uc874\uc5d0\ub294 \uae30\uc220 \uac00\uc6a9\uc131, \ud6a8\uc728\uc131 \ud5a5\uc0c1, \uc778\ud504\ub77c \ud604\ub300\ud654\ub97c \uc6b0\uc120\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \ubb3c\ub860 \uac00\uc6a9\uc131, \ud6a8\uc728\uc131, \ucd5c\uc2e0 \uc778\ud504\ub77c \ub4f1\ub3c4 \uc5ec\uc804\ud788 \uc911\uc694\ud558\uc9c0\ub9cc \uc774\uc81c\ub294 \uc774\uc804\uc758 \ubaa8\ub4e0 \uc694\uc18c\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc774 \ucd94\uad6c\ud558\ub294 \uacbd\ud5d8\uc744 \ub9cc\ub4dc\ub294 \ub370 \uc8fc\ub825\ud574\uc57c \ud55c\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ub2e8, \uadf8 \uc804\uc5d0 \uc55e\uc11c \ud574\uacb0\ud574\uc57c \ud560 \ub610 \ub2e4\ub978 \ud070 \uacfc\uc81c\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ubc14\ub85c \uace0\uac1d\uc744 \uc9c4\uc815\uc73c\ub85c \uc774\ud574\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc804\ubb38\uac00\ub4e4\uc740 \uace0\uac1d\uacfc\uc758 \uc5f0\uacb0\uc744 \uc704\ud574 \uae30\uc5c5 \ub0b4 \uc5ec\ub7ec \ubd80\ubb38\ub4e4\uc774 \ud568\uaed8 \ud611\ub825\ud574\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ud2b9\ud788 \uc81c\ud488 \ub9c8\ucf00\ud305 \ubd80\uc11c\ub294 \uace0\uac1d\uc774 \ubb34\uc5c7\uc744 \uc6d0\ud558\ub294\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\ub294 \uac00\uc7a5 \uc801\uc808\ud55c \ubd80\uc11c\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \ud655\ubcf4\ud558\uace0, \ubb34\uc5c7\uc774 \ud544\uc694\ud55c\uc9c0 \uad6c\uccb4\uc801\uc73c\ub85c \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc11c IT \ubd80\uc11c\ub294 \uc774\ub7ec\ud55c \uc694\uad6c\uc0ac\ud56d\uc744 \ucda9\uc871\ud558\ub294 \ub370 \ud544\uc694\ud55c \uae30\uc220\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ubcf4\uc2a4\ud134 \ucee8\uc124\ud305 \uadf8\ub8f9(Boston Consulting Group)\uc758 \uc0c1\ubb34\uc774\uc0ac \uacb8 \uc2dc\ub2c8\uc5b4 \ud30c\ud2b8\ub108 \ubcf4\ud558\ub77c\ud2b8 \ud30c\ub2e4\ub974\ub294 \uac15\ub825\ud55c \uace0\uac1d \uacbd\ud5d8 \ud504\ub85c\uadf8\ub7a8\uc744 \uad6c\ucd95\ud558\uae30 \uc704\ud574 \u2018MIDAS\u2019 \ud558\uc5d0\uc11c IT\uc5d0 \ud544\uc694\ud55c \uc694\uc18c\ub97c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\u2013 Measure(\uce21\uc815): \uc124\ubb38\uc870\uc0ac \uacb0\uacfc\ub97c \ub118\uc5b4\uc11c \ube44\uc988\ub2c8\uc2a4 \uc601\ud5a5\uc744 \uce21\uc815<\/p>\n

\u2013 Innovate(\ud601\uc2e0): \uc778\uac04 \uc911\uc2ec\uc801\uc778 \ub514\uc790\uc778 \uc6d0\uce59\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud504\ub85c\uc138\uc2a4\ub97c \uc7ac\uad6c\uc131\ud558\uc5ec \ud601\uc2e0<\/p>\n

\u2013 Deliver(\uc81c\uacf5): \ud504\ub860\ud2b8\ub77c\uc778 \ubc0f \ubc31\uc5d4\ub4dc \ud300\uc744 \ud1b5\ud569\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \uc81c\uacf5<\/p>\n

\u2013 Activate(\ud65c\uc131\ud654): \uace0\uac1d \ucd5c\uc6b0\uc120 \ubb38\ud654\ub97c \ud65c\uc131\ud654<\/p>\n

\u2013 Synchronize(\ub3d9\uae30\ud654): \uc5ec\ub7ec \ucc44\ub110\uc5d0 \uac78\uccd0 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ub3d9\uae30\ud654\ud558\uace0 \ud1b5\ud569\u200b<\/p>\n

CX 10\ub300 \uc804\ub9dd<\/h2>\n

IDC\uac00 2022\ub144 \uc774\ud6c4 CX 10\ub300 \uc804\ub9dd\uc744 \uc0b4\ud53c\uba74 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ub370\uc774\ud130 \ube44\uc6a9 \uc9c0\ubd88:<\/b><\/span> 2025\ub144\uae4c\uc9c0 \uc544\ud0dc\uc9c0\uc5ed \ub0b4 2000\uac1c \ube0c\ub79c\ub4dc\uc758 35%\uac00 \uce90\uc2dc \ub9ac\uc6cc\ub4dc, \uc11c\ube44\uc2a4, \ub2e8\ub3c5\uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uadf8 \ub300\uac00\ub85c \uc18c\ube44\uc790\uc758 \uac1c\uc778 \ub370\uc774\ud130 \uacf5\uc720\ub97c \uacf5\uac1c\uc801\uc73c\ub85c \uc7a5\ub824\ud560 \uac83<\/span><\/p>\n

\uc778\ud154\ub9ac\uc804\ud2b8 \uacbd\ud5d8:<\/b><\/span> 2024\ub144\uae4c\uc9c0 \uc544\ud0dc\uc9c0\uc5ed \ub0b4 2000\uac1c \ube0c\ub79c\ub4dc\uc758 25%\uac00 \ud601\uc2e0\uc801\uc778 \uc5f0\uacb0 \ud658\uacbd \uc81c\uacf5\uacfc \ub370\uc774\ud130 \uad6c\uc785 \ube44\uc6a9 \uc808\uac10\uc744 \uc704\ud574 \uc870\uc9c1\uac04 \ud30c\ud2b8\ub108 \uad00\uacc4 \uad6c\ucd95\uc5d0 \ud798\uc4f8 \uac83<\/span><\/p>\n

\uae08\uc735 \uc11c\ube44\uc2a4\uc5d0 AI \ub4f1\uc7a5:<\/b><\/span> 2023\ub144\uae4c\uc9c0 \uc544\ud0dc\uc9c0\uc5ed \uc740\ud589\uc758 25%\uac00 AI \uae30\ubc18 \uac10\uc815 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud558\uc5ec \ud604\uc7ac\uc640 \ubbf8\ub798\uc758 \uc0c1\ud488 \ubc0f \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uac83<\/span><\/p>\n

AI\uc5d0 \ub300\ud55c \uc778\uc2dd:<\/b><\/span> 2025\ub144\uae4c\uc9c0 \uc544\ud0dc\uc9c0\uc5ed \ub0b4 2000\uac1c \ube0c\ub79c\ub4dc\uc758 50%\uac00 \ub370\uc774\ud130 \uacfc\ud559\uc790\uc758 \ub2e4\uc591\uc131\uc744 50% \uc99d\uac00\uc2dc\ucf1c \ub370\uc774\ud130 \ud504\ub77c\uc774\ubc84\uc2dc, \ubc94\uae00\ub85c\ubc8c\uc801\uc73c\ub85c \uc2e0\ub8b0 \uac00\ub2a5\ud55c AI \uaddc\uc81c\ub97c \ud1b5\ud574 \uace0\uac1d \ucc38\uc5ec \uc2e0\ub8b0\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uac83<\/span><\/p>\n

\uac1c\uc778\ud654 \ud37c\uc2a4\ud2b8:<\/b><\/span> 2026\ub144\uae4c\uc9c0 B2B \uae30\uc5c5\ub4e4\uc740 AI \uc0c1\ud638\uc791\uc6a9\uacfc \ubd84\uc11d \uae30\uc220\uc744 \ud1b5\ud55c \uace0\ub3c4\ub85c \uac1c\uc778\ud654\ub41c \ucc38\uc5ec \uae30\ud68c\ub97c \uc81c\uacf5\ud574 \ub9c8\ucf00\ud305\u00b7\uc138\uc77c\uc988 \uc778\ub825 \uc811\uc810\uc758 40%\ub97c \uc904\uc77c \uac83\uc73c\ub85c \uc804\ub9dd<\/span><\/p>\n

\uace0\uac1d \ubd88\ub9cc \uc0ac\ud56d \ucd94\uc801:<\/b><\/span> 2024\ub144\uae4c\uc9c0 \uc544\ud0dc\uc9c0\uc5ed \uae30\uc5c5\uc758 25%\uac00 \uace0\uac1d\uc758 \ubd88\ub9cc \uc0ac\ud56d\uc5d0 \ub300\ud55c \ucd94\uc801\uc744 \ud22c\uba85\ud558\uac8c \uc81c\uacf5\ud560 \uac83\uc73c\ub85c \uc608\uce21\ub418\uba70, \uc774\ub294 \ubca0\uc2a4\ud2b8 \ud504\ub809\ud2f0\uc2a4 \uc0ac\ub840\uc774\uc790 \ubbf8\ub798 \ube0c\ub79c\ub4dc \uc120\ud0dd\uc758 \ub3d9\uc778\uc774 \ub3fc 2025\ub144 \uae30\uc5c5\uc758 50%\uac00 \ud574\ub2f9 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uac83<\/span><\/p>\n

\uace0\uac1d\ub370\uc774\ud130\ud50c\ub7ab\ud3fc(CDP):<\/b><\/span> 2024\ub144\uae4c\uc9c0 \uc544\ud0dc\uc9c0\uc5ed \ub0b4 2000\uac1c \uae30\uc5c5\uc758 30%\uac00 \uc634\ub2c8\ucc44\ub110 \ud658\uacbd\uc5d0 \ucc28\uc120\uc758 \ubca0\uc2a4\ud2b8 \uc561\uc158\uc744 \ub3c4\uc785\ud574 \uace0\uac1d \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc, \uc634\ub2c8\ucc44\ub110 \uad00\ub9ac \ubc0f \uace0\uac1d \uc11c\ube44\uc2a4 \uc194\ub8e8\uc158 \ubd84\uc57c\uc5d0\uc11c \uc218\uc694\ub97c \ucc3d\ucd9c\ud560 \uac83\uc73c\ub85c \uc608\uc0c1<\/span><\/p>\n

\uc989\uac01\uc801\uc778 \uace0\uac1d \uc778\uc99d:<\/b><\/span> 2024\ub144\uae4c\uc9c0 \uc544\ud0dc\uc9c0\uc5ed\uc758 \uc870\uc9c1\ub4e4\uc740 \uace0\uac1d \uc778\uc99d \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\ud3b8\ud574 \uc5f0\uacb0 \uacfc\uc815\uc5d0\uc11c \uc5d0\ub7ec\ub97c \uc904\uc774\uace0 \uc5f0\uacb0 \ud6c4 5\ucd08 \uc774\ub0b4\uc5d0 \uc548\uc804\ud558\uac8c \uace0\uac1d \uc778\uc9c0\/\uc778\uc99d\ud560 \uac83<\/span><\/p>\n

\uc544\ub0a0\ub85c\uadf8 \uacbd\ud5d8\uc758 \uadc0\ud658:<\/b><\/span> 2023\ub144\uae4c\uc9c0 \ub514\uc9c0\ud138 \ud53c\ub85c\uac10\uc5d0 \ub300\ucc98\ud558\uae30 \uc704\ud55c \uc77c\ud658\uc73c\ub85c 60%\uc758 \uae30\uc5c5\uc774 \ub300\uba74 \uacbd\ud5d8 \uc7ac\ud604\uc758 \ucc28\ubcc4\ud654\ub97c \uc2dc\ub3c4\ud560 \uac83<\/span><\/p>\n

AI \uae30\ubc18 \ub7ed\uc154\ub9ac \uc0b0\uc5c5\uc758 \ubd80\ud765:<\/b><\/span> 2025\ub144\uae4c\uc9c0 \uc544\ud0dc\uc9c0\uc5ed \ub0b4 \uace0\uae09 \ud638\ud154\uc758 65% \uc774\uc0c1\uc774 AI\ub97c \ud65c\uc6a9\ud574 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc720\ub3c4\ud558\ub294 \uace0\uac1d \ub300\uba74 \uc2a4\ub9c8\ud2b8 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub97c \ubc30\uce58\ud560 \uac83\uc73c\ub85c \uc804\ub9dd<\/span><\/p>\n

CX \ud601\uc2e0 \uc0ac\ub840<\/h2>\n

1. \uc6d4\uadf8\ub9b0\uc2a4 \ubd80\uce20 \uc5bc\ub77c\uc774\uc5b8\uc2a4\uc758 AI \ud65c\uc6a9 <\/span>\"\"<\/span><\/h4>\n

\uc6d4\uadf8\ub9b0\uc2a4 \ubd80\uce20 \uc5bc\ub77c\uc774\uc5b8\uc2a4(Walgreens Boots Alliance; WBA)\ub294 \ubbf8\uad6d\uc5d0 \uc57d 9,000\uacf3\uc758 \uc57d\uad6d(Walgreens)\uacfc \uc601\uad6d\uc5d0 \uc57d 2,300\uacf3\uc758 \ub4dc\ub7ed\uc2a4\ud1a0\uc5b4(Boots)\ub97c \ubcf4\uc720\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud32c\ub370\ubbf9 \ubc1c\ubc1c 6\uac1c\uc6d4 \uc804 WBA\ub294 \uace0\uac1d\uc5d0\uac8c \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud074\ub77c\uc6b0\ub4dc \ud37c\uc2a4\ud2b8 \ube44\uc988\ub2c8\uc2a4 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc744 \ube60\ub974\uac8c \ucd94\uc9c4\ud588\uc2b5\ub2c8\ub2e4. \ubd09\uc1c4\uc870\uce58 \uae30\uac04\uc5d0\ub3c4 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud568\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ud604\uc7ac\uae4c\uc9c0 WBA\ub294 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8\uc758 \uc560\uc800 \ud074\ub77c\uc6b0\ub4dc\ub97c \uae30\ubc18\uc73c\ub85c \ud55c \ub514\uc9c0\ud138 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uacfc \ubabd\uace0DB \ub370\uc774\ud130\ubca0\uc774\uc2a4, \uc2a4\ub178\uc6b0\ud50c\ub808\uc774\ud06c \ub370\uc774\ud130 \uc6e8\uc5b4\ud558\uc6b0\uc9d5, \ub370\uc774\ud130\ube0c\ub9ad\uc2a4\uc758 \uc2a4\ud30c\ud06c \uae30\ubc18 AI \ud50c\ub7ab\ud3fc \ub4f1\uc758 \ucd5c\ucca8\ub2e8 \uae30\uc220\uc744 \uae30\ubc18\uc73c\ub85c \ubbf8\uad6d\uc5d0\uc11c 5,600\ub9cc \uac74\uc758 \ucf54\ub85c\ub09819 \ubc31\uc2e0 \uc811\uc885\uacfc 2,290\ub9cc \uac74\uc758 \ud14c\uc2a4\ud2b8\ub97c \uc2dc\ud589\ud588\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc6d4\uadf8\ub9b0\uc2a4 \ubd80\uce20\uc758 IT \ub9ac\ub354\ub294 \uace0\uae09 \ud074\ub77c\uc6b0\ub4dc, \ub370\uc774\ud130 \uc560\ub110\ub9ac\ud2f1\uc2a4, \uc778\uacf5\uc9c0\ub2a5 \uae30\uc220\uc744 \uac15\ub825\ud558\uac8c \uc870\ud569\ud558\uc5ec \ub300\uaddc\ubaa8 \uac1c\uc778\ud654 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc18c\ube44\uc790\uc640\uc758 \uc628\ub77c\uc778 \uad00\uacc4\ub97c \uac15\ud654\ud560 \uacc4\ud68d\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 3\ub144 \ucc28\uc5d0 \uc811\uc5b4\ub4e0 WBA\uc758 \ucd5c\ub300 \ud604\uc548\uc740 \uace0\uac1d \ud504\ub85c\ud544 \uad6c\ucd95 \ubc0f \ub300\uaddc\ubaa8 \uac1c\uc778\ud654\ub97c \ud1b5\ud574 \uc628\ub77c\uc778 \uc870\uc81c \uc2dc\uc2a4\ud15c\uc744 \ubc1c\uc804\uc2dc\ucf1c \ub9ce\uc740 \uace0\uac1d\uc774 \uc628\ub77c\uc778\uc73c\ub85c \ucc98\ubc29\uc804\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ubaa8\ub4e0 \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uace0 \uad00\ub9ac\ud558\ub294 \uac83\uc774 \uace0\uac1d \ud504\ub85c\ud544\uacfc \uac1c\uc778\ud654 \uae30\ub2a5\uc744 \uad6c\ucd95\ud558\ub294 \uc2dc\uc791\uc810\uc774\uae30\uc5d0,WBA\ub294 \uae00\ub85c\ubc8c \uc5ed\ub7c9\uacfc \ud604\uc9c0\ud654\ub97c \uc801\uc808\ud788 \uc870\uc728\ud558\uba74\uc11c \ud074\ub77c\uc6b0\ub4dc \uc11c\ube44\uc2a4\ub97c \uad6c\ucd95\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc6d4\uadf8\ub9b0\uc2a4 \ubd80\uce20 \uc5bc\ub77c\uc774\uc5b8\uc2a4\uc758 CEO \ub85c\uc0b4\ub9b0\ub4dc \ube0c\ub8e8\uc5b4\ub294 \u201c\ud074\ub77c\uc6b0\ub4dc \uc778\ud504\ub77c\uac00 \ubbf8\uad6d\uacfc \uc601\uad6d\uc758 \uc18c\ube44\uc790\uc5d0\uac8c \ub354\uc6b1\ub354 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uba55\uc2dc\ucf54, \ud0dc\uad6d, \uc544\uc77c\ub79c\ub4dc\uc5d0 WBA \uc57d\uad6d\uc758 \uc218\ub97c \ub298\ub9ac\ub294 \uc804\ub7b5\uc5d0 \ud544\uc218\uc801\u201d\uc774\ub77c\uace0 \ud558\uba70, \u201c\uc774\ubbf8 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc744 \ub2e4\uc84c\uae30\uc5d0 \uc628\ub77c\uc778 \uc870\uc81c \uc2dc\uc2a4\ud15c\uc744 \ub9c8\ubb34\ub9ac\ud558\uace0 \uc788\uace0 \ud6e8\uc52c \ub354 \uc608\uce21 \uac00\ub2a5\ud55c \ub370\uc774\ud130 \uc560\ub110\ub9ac\ud2f1\uc2a4\ub85c \uc804\ud658\ud558\uace0 \uc788\ub2e4\u201d\ub77c\uace0 \uc804\ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc544\uc9c1\uae4c\uc9c0 \uc790\uccb4 \ub370\uc774\ud130\uc13c\ud130\uc5d0\uc11c \uba87\uba87 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud65c\uc6a9\ud558\uace0 \uc788\uae34 \ud558\uc9c0\ub9cc \ucc28\uc138\ub300 \ub370\uc774\ud130 \uc560\ub110\ub9ac\ud2f1\uc2a4 \ubc0f AI \ud50c\ub7ab\ud3fc\uc740 WBA\uac00 \uc18c\ube44\uc790\uc5d0\uac8c \uac00\uae4c\uc774 \ub2e4\uac00\uac08 \uc218 \uc788\ub3c4\ub85d \ud560 \uac83\uc774\uc73c\ub85c \ubcf4\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\ub4e4\uc774 \uc6d4\uadf8\ub9b0\uc2a4 \ub610\ub294 \ubd80\uce20 \uacc4\uc815\uc744 \ud1b5\ud574 \uc628\ub77c\uc778\uc5d0\uc11c \ucc98\ubc29\uc804\uc744 \uad00\ub9ac\ud558\uace0, \uac74\uac15 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uc81c\ud488 \ubc0f \uc194\ub8e8\uc158\uc744 \ucd94\ucc9c\ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ub610\ud55c \uace0\uac1d\uc744 \ud504\ub85c\ud544\uc744 \uc774\ud574\ud558\ub294\ub370 AI\uac00 \ub9e4\uc6b0 \uc911\uc694\ud55c \uc5ed\ud560\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc801\uc808\ud55c \ud504\ub85c\ubaa8\uc158, \uc801\uc808\ud55c \ucf58\ud150\uce20, \uac1c\uc778\ud654\ub41c \ucd94\ucc9c\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc774 \uacc4\ud68d\uc5d0\ub294 \ucc57\ubd07\uc744 \uc0ac\uc6a9\ud558\uc5ec \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \ub300\ud654 \ud615\ud0dc\ub85c \uc81c\uacf5\ud558\ub294 \uac83\ub3c4 \ud3ec\ud568\ub3fc \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

WBA\ub294 18\uac1c\uc6d4 \uc804 \uc77c\ub300\uc77c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uacfc \uc628\ub77c\uc778 \ub9de\ucda4\ud615 \ucc98\ubc29 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ubc0f \uc5b4\ub3c4\ube44\uc640 \ud30c\ud2b8\ub108\uc2ed\uc744 \uccb4\uacb0\ud588\uc2b5\ub2c8\ub2e4. \uc5b4\ub3c4\ube44\uc758 \uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac(CXM) \uc194\ub8e8\uc158\uc740 \uc560\ub110\ub9ac\ud2f1\uc2a4, \ucf58\ud150\uce20 \uad00\ub9ac, \uac1c\uc778\ud654, \uad11\uace0 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc608\uc815\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\u2705 \ub354 \uc790\uc138\ud55c \ub0b4\uc6a9\uc740?<\/b> \uac1c\uc778\ud654 \uacbd\ud5d8\uc744 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \uc804\ub2ec\ud558\ub77c\u00b7\u00b7\u00b7 \u7f8e \uc57d\uad6d \uccb4\uc778\uc758 \u2018AI\u2019 \ud65c\uc6a9\uae30<\/a>\u200b<\/p>\n

2. \uc720\ub098\uc774\ud2f0\ub4dc \ud56d\uacf5\uc758 AoD<\/h4>\n

\"\"<\/p>\n

\uc720\ub098\uc774\ud2f0\ub4dc \ud56d\uacf5(United Airlines)\uc740 \ubb38\uc81c \ubc1c\uc0dd \uc2dc \uc720\ub098\uc774\ud2f0\ub4dc\uc758 AWS \ud074\ub77c\uc6b0\ub4dc\ub97c \ud1b5\ud574 \uc2e4\uc81c \uc778\uac04\uc758 \ub3c4\uc6c0\uc744 \uc81c\uacf5\ud558\ub294 \uc774\ub2c8\uc154\ud2f0\ube0c\uc778 \u2018AoD(Agent on Demand)\u2019\ub97c \uac1c\ubc1c\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc720\ub098\uc774\ud2f0\ub4dc \ud56d\uacf5\uc740 \ud32c\ub370\ubbf9 \uc0c1\ud669 \uc18d\uc5d0\uc11c \ud0d1\uc2b9\uac1d\uc5d0\uac8c \uac1c\uc120\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ud32c\ub370\ubbf9 \uc911 \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uac1c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \uc5ec\ud589 \ubd88\ud655\uc2e4\uc131\uc774 \uadf9\uc2ec\ud588\ub358 \uc2dc\uae30\uc5d0 \ud574\ub2f9 \uc11c\ube44\uc2a4\ub294 \uace0\uac1d\ub4e4\uc5d0\uac8c \uae34\uae09\ud55c \uc0c1\ud669\uc77c\uc218\ub85d \uc778\uac04 \uc9c1\uc6d0\ub4e4\ub85c\ubd80\ud130 \uc608\uc57d \uad00\ub828 \uc11c\ube44\uc2a4\ub97c \ubc1b\uc744 \uc218 \uc788\ub294 \uacbd\ub85c\ub97c \uc5f4\uc5b4\uc92c\uc2b5\ub2c8\ub2e4. \ub610 \uac8c\uc774\ud2b8 \ubcc0\uacbd\uc5d0 \ub300\ud55c \uac71\uc815\uc744 \ub35c\uc5b4\uc8fc\uba70 \uc2ec\uc9c0\uc5b4 \ub2e4\uc74c \ube44\ud589 \uc2dc \uc2b9\uac1d\uc758 \uc88c\uc11d\uc744 \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\ub294 \uae30\ub2a5\ub3c4 \uc2e4\uc2dc\uac04 \ube44\ub514\uc624\/\uc624\ub514\uc624 \uc138\uc158\uc744 \ud1b5\ud574 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uc720\ub098\uc774\ud2f0\ub4dc\ub294 \uc778\ub825 \ud65c\uc6a9\uc131\uc744 \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc804\uad6d \uacf5\ud56d\uc5d0 \uc704\uce58\ud55c \uc5d0\uc774\uc804\ud2b8\ub4e4\uc740 \uc2a4\ub9c8\ud2b8\ud3f0\uc744 \ud1b5\ud574 \uadf8\ub9ac\uace0 \ud5a5\ud6c4 \ucc28\uc138\ub300 \ud0a4\uc624\uc2a4\ud06c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc5b4\ub290 \uacf5\ud56d\uc5d0\uc11c\ub098 \uc2b9\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ub610\ud55c \uc720\ub098\uc774\ud2f0\ub4dc \ud56d\uacf5\uc740 \uc2a4\ub9c8\ud2b8\ud3f0 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc989\uac01\uc801\uc778 \uc778\uac04-\uc778\uac04 \uad00\uacc4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uc2dc\uc2a4\ud15c\uc5d0 QR \ucf54\ub4dc\ub97c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 (\uc5ec\ub7ec \uacf5\ud56d\uc5d0 \uc0b0\uc7ac\ud55c) \uc9c1\uc6d0\ub4e4\uc774 \ub3c4\uc6c0\uc744 \ud544\uc694\ub85c \ud558\ub294 \uc0ac\ub78c\uc744 \uc989\uc2dc \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\ub4e4\uc774 \uc548\uc2ec\ud560 \uc218 \uc788\ub294 \ubc29\uc2dd\uc73c\ub85c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub41c \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\u2705 \ub354 \uc790\uc138\ud55c \ub0b4\uc6a9\uc740?<\/b> \u2018\uae34\uae09 \uc0c1\ud669\uc77c\uc218\ub85d \uc778\uac04 \uc0c1\ub2f4\uc6d0\uc744 \uc5f0\uacb0\u2019\u00b7\u00b7\u00b7 \uc720\ub098\uc774\ud2f0\ub4dc \ud56d\uacf5\uc758 CX \ud601\uc2e0 \uc0ac\ub840<\/a>\u200b<\/p>\n

3. \uc6d4\ub9c8\ud2b8\uc758 \uac8c\uc2a4\ud2b8 \uccb4\ud06c\uc544\uc6c3 \uac1c\ub7c9<\/h4>\n

\ud32c\ub370\ubbf9 \uc911\uc5d0 \uc6d4\ub9c8\ud2b8\ub294 \uae30\uc800\uc758 \ud575\uc2ec \ud50c\ub7ab\ud3fc\uacfc \uace0\uac1d \ub300\uba74 \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud604\ub300\ud654\ud574 \uac8c\uc2a4\ud2b8 \uccb4\ud06c\uc544\uc6c3 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \uc774\ub2c8\uc154\ud2f0\ube0c\ub97c \uc9c4\ud589\ud588\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \ud30c\uc6cc\ub4dc \uccb4\ud06c\uc544\uc6c3(Cloud Powered Chechkout, CPC)\uc774\ub77c\uace0 \ubd88\ub9ac\ub294 \uc774 \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d\uc758 \uc1fc\ud551 \uacbd\ud5d8\uc744 \uac1c\uc120\uc2dc\ud0a4\uace0, \ub9e4\uc7a5 \uc9c1\uc6d0\uc740 \uace0\uac1d\ub4e4\uc5d0\uac8c \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \ubd09\uc0ac\ud560 \uc218 \uc788\uac8c \ub9cc\ub4e4\uc5b4\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

CPC\ub294 \uacc4\uc0b0\uc6d0 \ubc0f \uc140\ud504 \uccb4\ud06c\uc544\uc6c3 \uc2dc\uc2a4\ud15c, \uadf8\ub9ac\uace0 \uc2a4\ub9c8\ud2b8\ud3f0\uc5d0 \uc788\ub294 \uc6d4\ub9c8\ud2b8 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uc774\uc6a9\ud55c \ubaa8\ubc14\uc77c \uc140\ud504 \uccb4\ud06c\uc544\uc6c3 \uc194\ub8e8\uc158\uc778 \u2018\uc2a4\uce94 \uc564 \uace0\u2019(Scan and Go)\uc5d0\uc11c\uc758 \uac70\ub798\ub97c \ub4b7\ubc1b\uce68\ud569\ub2c8\ub2e4. \ud2b9\ud788 \uc774 \ud50c\ub7ab\ud3fc\uc740 C \uc5b8\uc5b4\ub85c \uc4f0\uc5ec\uc9c4 \uc218\uc2ed\ub144 \ub41c \uc2dc\uc2a4\ud15c\uc744 \ub300\uccb4\ud588\uc2b5\ub2c8\ub2e4. \uc885\uc804\uc758 \uc2dc\uc2a4\ud15c\uc740 x86 \ub370\uc2a4\ud06c\ud1b1 \uc544\ud0a4\ud14d\ucc98\uc5d0 \uacb0\uc18d\ub418\uc5b4 \uc788\uc5b4\uc11c \uc774\ub97c iOS\uc640 \uc548\ub4dc\ub85c\uc774\ub4dc \ud50c\ub7ab\ud3fc\uc5d0 \ub9de\uac8c \uac1c\uc870\ud558\uae30\ub3c4 \uc27d\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

CPC\uc758 \uc790\ubc14 \ubc0f \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uae30\ubc18 \uc544\ud0a4\ud14d\ucc98\ub294 \ub2e4\uc591\ud55c \ud558\ub4dc\uc6e8\uc5b4 \uc720\ud615 \ubc0f \uc544\ud0a4\ud14d\ucc98\uc5d0 \ub9de\ucdb0 \uac1c\uc791\ud558\uae30\uac00 \ub354 \uc6a9\uc774\ud558\ub2e4\uace0 \uad00\uacc4\uc790\ub294 \uc124\uba85\ud588\ub2e4. \uc544\uc6b8\ub7ec CPC\uc758 \u2018\ud50c\ub7ec\uadf8-\uc564-\ud50c\ub808\uc774\u2019 API \ub355\ubd84\uc5d0 \uc6d4\ub9c8\ud2b8\uc758 \uae30\uc220 \ud300\uc740 \u2018\uc0c8\ub85c\uc6b4 \uc2dc\uc7a5\uc5d0 \ub300\ud574 \ub300\ube44\ud560 \uc218 \uc788\uac8c \ub410\ub2e4\u2019\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

CPC\ub294 \ud504\ub77c\uc774\ube57 \ud074\ub77c\uc6b0\ub4dc, \ub9c8\uc774\ud06c\ub85c\uc18c\ud504\ud2b8 \ud37c\ube14\ub9ad \ud074\ub77c\uc6b0\ub4dc \uc778\ud504\ub77c, \uc5e3\uc9c0 \uc2dc\uc2a4\ud15c\uc774 \ud63c\ud569\ub41c \uc6d4\ub9c8\ud2b8\uc758 \ud558\uc774\ube0c\ub9ac\ub4dc \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \uad6c\ub3d9\ub429\ub2c8\ub2e4. \uc5e3\uc9c0 \uc2dc\uc2a4\ud15c\uc740 \ub9e4\uc7a5\uc758 \uccb4\ud06c\uc544\uc6c3 \uc2dc\uc2a4\ud15c\uacfc \uc11c\ubc84\uc5d0\uc11c \uc815\ubcf4\ub97c \ub354\uc6b1 \uc2e0\uc18d\ud788 \ucc98\ub9ac\ud558\ub294 \ub370 \uc720\uc6a9\ud569\ub2c8\ub2e4. CPC\ub294 \ud604\uc7ac \ubaa8\ub4e0 \ubbf8\uad6d \ub9e4\uc7a5 \ubc0f \ud074\ub7fd, \uadf8\ub9ac\uace0 \ub300\ubd80\ubd84\uc758 \uc138\uacc4 \uc2dc\uc7a5\uc5d0\uc11c \ud65c\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\u2705 \ub354 \uc790\uc138\ud55c \ub0b4\uc6a9\uc740? <\/b>\ub514\uc9c0\ud138 \uace0\uac1d \uacbd\ud5d8(CX) \uace0\ub3c4\ud654\uc5d0 \uc9d1\uc911\ud558\ub2e4\u00b7\u00b7\u00b7 \ud601\uc2e0 \uc0ac\ub840 4\uac74<\/a><\/p>\n

\u200b<\/p>\n","protected":false},"excerpt":{"rendered":"

\u2018\uace0\uac1d \uacbd\ud5d8(CX)\u2019\uc740 \uc131\uacf5\uc758 \ud575\uc2ec \uc694\uc18c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc9c0\ub09c 2\ub144 \ub3d9\uc548 \ucf54\ub85c\ub098 \ud310\ub370\ubbf9\uc744 \uacaa\uc73c\uba70 \ud070 \ubcc0\ud654\uac00 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 \uace0\uac1d\uc774 \ud56d\uc0c1 \uc911\uc2ec\uc5d0 \uc788\uac8c \ub41c \uac83\uc785\ub2c8\ub2e4. \uc804\ubb38\uac00\ub4e4\uc740 \uc774\uc81c\ub294 IT\uc5d0\uc11c \ud558\ub294 \ubaa8\ub4e0 \uc77c\uc774 \uace0\uac1d\uc5d0\uac8c \ucd08\uc810\uc744 \ub9de\ucd9c \uc218 \uc788\ub3c4\ub85d \uc6b4\uc601 \ubc0f \uc870\uc9c1 \ubb38\ud654\ub97c \uc7ac\uace0\ud574\uc57c \ud55c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n","protected":false},"author":1,"featured_media":713006,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"uix_meta_title":"","uix_meta_description":"","uix_canonical_url":"","footnotes":""},"categories":[10],"tags":[],"class_list":["post-1452","post","type-post","status-publish","format-standard","has-post-thumbnail","category-blog_k"],"yoast_head":"\n\ub514\uc9c0\ud138 \uc804\ud658\uc744 \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0 \uc0ac\ub840 \uc0b4\ud3b4\ubcf4\uae30 - 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