{"version":"1.0","provider_name":"Daliworks","provider_url":"http:\/\/test.daliworks.net","author_name":"admin","author_url":"http:\/\/test.daliworks.net\/index.php\/author\/admin\/","title":"Customer Experience (CX) Innovation Through Digital Transformation: Case Studies","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"fpPxI84DvM\"><a href=\"http:\/\/test.daliworks.net\/index.php\/2022\/05\/30\/dt-cx-cases-en\/\">Customer Experience (CX) Innovation Through Digital Transformation: Case Studies<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"http:\/\/test.daliworks.net\/index.php\/2022\/05\/30\/dt-cx-cases-en\/embed\/#?secret=fpPxI84DvM\" width=\"600\" height=\"338\" title=\"&#8220;Customer Experience (CX) Innovation Through Digital Transformation: Case Studies&#8221; &#8212; Daliworks\" data-secret=\"fpPxI84DvM\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=http:\/\/test.daliworks.net\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"http:\/\/test.daliworks.net\/wp-content\/uploads\/2026\/07\/en-thumb-795451.png","thumbnail_width":960,"thumbnail_height":960,"description":"Customer experience (CX) has become a core ingredient of success. The past two years of the COVID-19 pandemic brought sweeping change, and the customer now sits firmly at the center. Experts say it is time to rethink operations and organizational culture so that everything IT does stays focused on the customer."}